Pet owners Pet owners > Veterinary Specialists Veterinary Professionals > Call us Call us on 0161 727 8527
Who we are

Our aim is to provide the best possible veterinary care.

If you have a compliment, a suggestion on how to improve our service, or a concern we would like to hear about it.

Compliments or suggestions

We are always pleased to know that we are providing a high-quality service, or our team is doing a good job. We are also constantly looking for ways to improve our service, if you have any suggestions, we would like to hear from you.

Let us know if you have a concern

Please let us know if you have any questions or concerns about our service as soon as possible, it will make it easier for us to resolve quickly.

1. First, tell the person in charge of your animal’s care, they may be able to immediately resolve your concern.

2. If they are unavailable, discuss your concerns with a member of the team.

3. Alternatively, you are welcome to write to us. Please send your correspondence to our ‘Practice Manager’ and include the following information:

  • Name
  • Contact details
  • Name of your pet
  • The date of the visit your concerns relate to
  • A brief description of your concerns
  • What we can do to best resolve this for you

We will acknowledge your correspondence within 5 working days. In some cases, we may need to carry out further investigation. In such cases, we will endeavour to respond to your concern within 20 working days and if we are not able to address your concern within this timeframe, we will let you know.

4. If you are not satisfied with the written response from us, then you may raise your concerns by emailing clientfeedback@cvsvets.com, or writing the address below. Please ensure that you include all the information below.

  • Your name
  • Your contact details
  • Name of your pet
  • The date of the visit your concerns relate to
  • A brief description of your concerns
  • The reason you’re not happy with the response you have received from the practice
  • What we can do to best resolve this for you

Attention: Client Feedback
CVS Group
CVS House
Owen Road
Diss, Norfolk IP22 4ER

5. If your complaint relates to concerns on how we have used your personal data, please contact our Data Protection Officer: dataprotection@cvsvets.com

Stay in touch

Follow us on social media and keep up to date with all the latest news from the MVS clinic.

Dog
Twitter Dog
Follow us on Twitter for regular updates
Follow us
Testimonials
Former clients have said
  • “Ben you are an excellent surgeon. Highly recommended”

  • “Steve is my number one choice for orthopaedic requirements for my dogs”

  • “A huge thank you for your support and care”

  • “Steve, your follow-up care given was second to none – not only for our dogs but to us too”

  • “Steve, thanks to your expertise Rosie and Daisy have a significantly better quality of life”

  • “Simply the best”

  • “Thanks Ben. Floyd is now fit and back to terrorising the local wildlife”

  • “Specialist skills combined with a humble & passionate approach”

  • “Ben you have been amazing. We can’t thank you enough.”

  • “Steve, your follow-up care given was second to none – not only for our dogs but to us too”